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The CIS-HAM exam is a comprehensive evaluation of an individual's knowledge and skills related to hardware asset management. CIS-HAM exam consists of 60 multiple-choice questions that must be completed within 90 minutes. The passing score for CIS-HAM exam is 70%, and the exam fee is $150. Achieving the CIS-HAM certification requires passing CIS-HAM exam and meeting the prerequisites, which include completing the Hardware Asset Management Fundamentals course and having at least six months of experience working with the ServiceNow platform.

ServiceNow CIS-HAM Certification is valuable for professionals who want to gain expertise in Hardware Asset Management and demonstrate their skills and knowledge to employers. Certified Implementation Specialist - Hardware Asset Management certification helps professionals enhance their career prospects and enables them to work on ServiceNow projects that involve Hardware Asset Management. Certified Implementation Specialist - Hardware Asset Management certification also enables professionals to earn better salaries as compared to non-certified professionals.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q112-Q117):

NEW QUESTION # 112
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

A. Create assets
B. Leave to category
C. Don't create assets
D. Create consumable asset
E. Merge CI

Answer: A,B,C

NEW QUESTION # 113
Which mobile app allows the user to conduct an inventory audit?

A. Mobile My Inventory
B. Mobile My Assets
C. Mobile Hardware Asset Management
D. ServiceNow Inventory mobile app
E. ServiceNow Agent mobile app

Answer: E

NEW QUESTION # 114
When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?

A. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
B. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
C. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.

Answer: C

Explanation:
According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization.
The asset audit results show the status of each scanned asset, such as "Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned".
The status of "Scanned and expected" means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory.
Therefore, if you receive the result of 10 "Scanned and expected" assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B. References:
Hardware Asset Management documentation
What is Hardware Asset Management?

NEW QUESTION # 115
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

A. Hardware Model Normalization (com.sn_hwnorm)
B. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
C. Outbound Tracking (com.glide.outbound_tracking)
D. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)

Answer: B

Explanation:
Explanation
The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.
The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.
The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.
The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.
Therefore, the correct answer is D. Normalization Data Services Client
(com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.
References: 1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow 2:
Normalization Data Services - ServiceNow 3: Hardware Model Normalization - Product Documentation:
Tokyo - ServiceNow

NEW QUESTION # 116
A component is considered an IT asset when you want to: (Choose three.)

A. Manage its procurement
B. Track its incurred costs
C. Track its operational information
D. Manage its maintenance contracts
E. Know its relationships to a business service

Answer: C,D,E

Explanation:
* A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
* HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
* HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
* Some of the HAM activities that require a component to be an IT asset are:
* Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.
* Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.
* Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.
* Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
* The other options that are not HAM activities are:
* Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.
* Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. References:
* 1: Hardware Asset Management
* 2: What is Hardware Asset Management?

NEW QUESTION # 117
......

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