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PMI Project Management Office Certified Professional Sample Questions (Q66-Q71):
NEW QUESTION # 66
A PMO professional is asked to propose a way to optimize project resource utilization in a newly acquired business unit.
Which action should the PMO professional take to accomplish this task?
- A. Request additional resource allocations from the PMO so it can handle the new business unit.
- B. Provide training on avoiding multitasking and other productivity enhancements to optimize throughput.
- C. Review the project utilization targets for the individual contributor roles.
- D. Perform quarterly capacity planning sessions to balance the resource allocation in a timely manner.
Answer: D
Explanation:
Quarterly capacity planning (Option C) enables timely balancing of resource allocation across projects and business units, preventing bottlenecks and ensuring optimal utilization.
Requesting additional resources (Option A) may not be feasible immediately. Training (Option B) and reviewing utilization targets (Option D) support optimization but lack the planning structure to proactively balance demand and capacity.
PMI-PMOCP Lifecycle Management promotes structured capacity planning for effective resource management.
References:
PMI-PMOCPExam Content Outline, Lifecycle Management Domain
PMI Practice Standard for Project Management Offices (2013), Resource Planning PMI PMO Value Ring, Resource Optimization
NEW QUESTION # 67
A PMO professional is leading a new PMO that aims to enhance organizational PMO maturity. When the PMO professional presents the roadmap to the board of directors, one of the executives says that no resources are available to work with the PMO.
What should the PMO professional do to avoid this situation in the future?
- A. Invite the executive to engage with the board to understand the resource requirements.
- B. Assess previous project plans to calculate the number of resources required.
- C. Include a management reserve in the plan to recruit resources when needed.
- D. Engage with key stakeholders during planning to evaluate the project resources.
Answer: D
Explanation:
To avoid resource constraints, the PMO professional shouldengage with key stakeholders early during planningto assess and secure necessary resources. PMI-PMOCP emphasizes stakeholder involvement to identify realistic resource availability, negotiate commitments, and align expectations.
Inviting executives to engage (option A) or including management reserves (option C) may help but do not replace upfront stakeholder collaboration. Assessing past plans (option D) provides data but lacks stakeholder negotiation, which is critical for resource allocation.
Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Stakeholder Engagement and Strategic Planning.
NEW QUESTION # 68
In recent months, a company was contracted to deliver several projects requiring specialist technical resources. Several clients have begun to complain about the limited availability of the specialist technical resources, which will impact their project timelines.
What should the PMO professional do to help solve the problem?
- A. Suggest the centralization of project resource management and align the project plans to their availability.
- B. Request that the sales representatives review the contracts and deadlines that the company has taken responsibility for.
- C. Support delivery managers and sales representatives in managing relationships with clients.
- D. Invite project managers to hire additional skilled resources to face the high number of simultaneously running projects.
Answer: A
Explanation:
Centralizing resource management (Option B) allows the organization tooptimize allocation of scarce specialist resources across projects, improving visibility, prioritization, and alignment with resource availability.
Reviewing contracts (Option A) or asking PMs to hire additional resources (Option C) does not address systemic allocation issues. Supporting client relationships (Option D) is important but secondary.
PMI-PMOCP Lifecycle Management highlights centralized resource coordination as essential in managing specialist resource constraints.
References:
PMI-PMOCPExam Content Outline, Lifecycle Management Domain
PMI Practice Standard for Project Management Offices (2013), Resource Management PMI PMO Value Ring, Resource Optimization
NEW QUESTION # 69
A PMO professional is responsible for a team of project managers who lead projects for the business departments. A business manager has mentioned to the PMO professional that one of the project managers assigned to them is very set in their ways, which is causing friction among the project team members.
How should the PMO professional respond to this feedback?
- A. Instruct the PMO team members to be more sensitive to how the other project team members work.
- B. Assign a different project manager to this project, as keeping the business department happy is paramount to PMO success.
- C. Ask the project manager to explain the challenges of working with the other project team members.
- D. Talk with the respective project team members about specific examples of situations that caused issues within the project team.
Answer: D
Explanation:
To address interpersonal conflicts, the PMO professional shouldengage directly with the team members involved to discuss specific issues and seek constructive resolutions. PMI-PMOCP encourages open communication and conflict resolution within project teams to improve collaboration and performance.
Reassigning project managers (option A) is a last resort, and instructing sensitivity (option B) or seeking the project manager's perspective alone (option D) may not fully capture the situation or foster resolution.
Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Human Capital and Conflict Management.
NEW QUESTION # 70
A PMO offers a service for managing projects. One of the PMO customers always demands that a specific project manager is assigned to their projects. However, it is not always possible to accommodate such requests, which causes dissatisfaction.
What should the PMO professional do to improve the delivery of this service?
- A. Analyze the reasons behind the customer dissatisfaction and hire more project managers with the required skill sets.
- B. Embrace feedback and raise awareness about the consistency of the service delivery with the quality requirements, which is independent of the project manager assigned.
- C. Adjust the service-level agreement (SLA) with customers according to the existing capacity in order to realign their expectations.
- D. Identify the least-in-demand project managers, assess their individual performance, identify the skills gaps, and tailor training according to their specific needs.
Answer: B
Explanation:
To improve service delivery and manage expectations, the PMO professional shouldembrace customer feedback and emphasize the consistent quality and standards of service delivery, independent of which project manager is assigned.PMI-PMOCP highlights the importance of focusing on process and quality rather than individual preferences to maintain fairness and operational efficiency.
While identifying skill gaps (option A), adjusting SLAs (option B), or hiring (option D) are valid considerations, the first step is managing perceptions and demonstrating that service quality does not depend on specific individuals. This approach promotes confidence in PMO capabilities and reinforces objective service standards.
Reference:PMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Service Delivery and Stakeholder Management.
NEW QUESTION # 71
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